Thank you for taking the time to share your feedback. 

We're collecting insights from the community to help inform future improvements to the VICSES website (www.ses.vic.gov.au). 

There are no right or wrong answers - we're interested in your honest experience.

The survey should take around 5-10 minutes to complete, and is completely anonymous. 

Click 'Next' below to get started. 

Section 1: About you

Where are you located in Victoria? *

Metropolitan MelbourneRegional Victoria

Suburb/town (optional)

What is your age range? *

Under 1818–2425–3435–4445–5455–6465+Prefer not to say

How did you first find out about the VICSES website? *

Search engine (for example, Google)Social mediaWord of mouthNews or media coverageAt a community based eventI don't rememberOther

If you answered 'other', please detail below. *

Section 2: About your visit

What was the main reason you visited the VICSES website? (Select all that apply) *

How to prepare for an emergency (e.g. flood, storm, landslide, earthquake or tsunami)Find contact details for VICSES assistance during an emergencyFind out more about volunteering with VICSESFind current emergency warnings or updatesFind educational information and resources (for school, work, or research purposes)Make a donation to VICSESFind information in languages other than EnglishFind contact details/addresses for your local VICSES unit or officeView latest news, campaigns or eventsJust browsing/no specific reasonOther

If you answered 'other', please detail below *

Were you able to complete what you came to the website to do? *

Yes, I found everything I was looking forYes, I found some of what I neededNo, I couldn't find what I neededI was just browsing/not looking for anything specific

If you couldn't find what you needed, what were you looking for? *

How clear and easy to understand is the information on the website? *

Very clear and easy to understandMostly clear and easy to understandNeutralConfusing - some information was not clear or easy to understandVery confusing - not clear or easy to understand at all

Can you tell us why you answered this? *

Section 3: Your experience 

What device did you use to access the website? *

MobileTablet/iPadDesktop computerLaptop

How would you rate the mobile/tablet friendliness of the website? *

Very goodGoodNeutralPoorVery poor

Can you tell us why you answered this? *

Have you used the website to find out more about volunteering with VICSES or how to join? *

YesNo

How would you rate the information available on volunteering? *

Very goodGoodNeutralPoorVery poor

Can you tell us why you answered this? *

How would you rate the following: *

Very goodGoodNeutralPoorVery poor

Time it takes for pages to load on the website

Very goodGoodNeutralPoorVery poor

Ease of navigation on the website

Very goodGoodNeutralPoorVery poor

Overall look and feel of the website

Very goodGoodNeutralPoorVery poor

Trustworthiness of the information

Very goodGoodNeutralPoorVery poor

Search functionality (located at the top of the website)

Very goodGoodNeutralPoorVery poor

Emergency preparedness resources and information

Very goodGoodNeutralPoorVery poor

Can you tell us why you answered poor or very poor for the selections above? *

Have you ever used the VICSES website during an active emergency (such as a flood or storm)? If so, how helpful was it? *

HelpfulSomewhat helpfulUnhelpfulI could not access the website at the timeI haven't used the website during an active emergency

Can you tell us why you answered this? *

Have you experienced any accessibility issues while using the website? (This includes readability, use of assistive tools such as screen readers, colours and contrast, and text size.) *

YesNoNot sure

Can you tell us what issues you experienced? *

When browsing the website, did you encounter any missing or broken elements such as links, buttons, or images? *

YesNoNot sure

Can you tell us what issues your experienced? *

Section 4: Overall impressions

Overall, how would you rate your experience using the VICSES website? *

1 — Poor2345678910 — Excellent

What is one thing you'd change or improve about the website? *

Is there anything else about the website you'd like us to know?

Section 5: More involvement

If the need arises, would you be interested in participating in additional surveys or interviews as part of this project? *

Yes No

If you answered yes, please provide your full name, email, and phone number. *

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